Benjamin Rubin
Financial operations · Greater Philadelphia

Keep the details
clear. Keep the
work moving.

I’m Benjamin Rubin. I bring together lending and banking operations, analytical thinking, and practical teaching to help people navigate complex financial processes.

Explore my work Download résumé

M.S., Financial Technology & Analytics · Wake Forest University

Financial servicesLending & credit-union operations
Analytical thinkingFinancial technology & reporting
Practical teachingBusiness instruction & teammate training
01 / EXPERIENCE

Comfortable with complexity.
Focused on the next action.

My background connects detailed financial workflows with clear communication: reviewing documents, coordinating handoffs, resolving service issues, and helping others understand the process.

The common thread:
careful work that people
can understand and use.

Lending operations

autoMHatic Financial

Experience managing approximately 30 loan files per week, reviewing supporting documentation, clearing underwriting conditions, and coordinating with underwriting and closing teams. Trained a new processor across the role’s responsibilities.

Banking & member service

Franklin Mint Federal Credit Union

Processed member transactions, supported account and ACH workflows, and resolved complex payment issues—including failed autopay arrangements—using Fiserv DNA.

Business education

Pennsylvania Institute of Technology

Created and taught Introduction to Agribusiness, connecting operations, finance, and economics to practical projects and real-world decisions.

Financial consulting

Trinity Digital Asset Group

Built Excel-based performance and reporting analyses and explained digital-asset custody, risk, and market structure to clients navigating an emerging field.

Systems used in financial workflowsEncompass · Quickbase · Fiserv DNA · Excel · Microsoft 365
Additional analytical tools: SQL · Tableau
02 / SELECTED WORK

See how I approach
the work.

Three short, interactive illustrations of my thinking: clarify an exception, structure an analysis, and teach a useful distinction.

Illustrative process sample01

Turn an exception
into a next step.

Explore how missing evidence, conflicting information, and an unclear authorization call for different handoffs.

Illustrative analysis framework02

Make the question
answerable.

A disciplined approach to investigating a slow-moving pipeline before jumping to a conclusion.

Illustrative teaching sample03

Explain it.
Then check it.

A miniature training exercise that turns a process rule into a concrete decision.

These are synthetic portfolio illustrations created to demonstrate an approach. They contain no employer or customer data and do not represent deployed systems, measured business results, or employer-approved procedures.

03 / HOW I WORK

Accuracy matters.
So does understanding.

01

Evidence before assumptions

Check source information, make uncertainty visible, and ask the question that changes the decision.

02

Clarity at the handoff

Make ownership, outstanding requirements, and next steps understandable to the person receiving the work.

03

Communication that helps

Translate complex concepts into practical guidance for clients, teammates, and learners.

EDUCATION

Financial Technology & Analytics

M.S. · Wake Forest University · 2024 · GPA 3.97

A FOUNDATION IN COMMUNICATION

English

B.A. · Temple University · 2017

Let’s connect

Good work starts
with a conversation.

I’m interested in financial operations, fintech operations, and client onboarding opportunities—especially where sound processes and clear communication matter.

Download my résumé ↓
Sample 01 / Exception triage
Synthetic process illustration

Same queue.
Different next steps.

The goal is to identify what’s preventing progress and route the case to an authorized owner. Select an example.

What every handoff should carry

Illustrative reasoning only. Actual credit, compliance, and payment decisions follow the organization’s policies and authorization controls.
Sample 02 / Analytical approach
Illustrative analysis framework

Why is a pipeline
taking longer?

Before recommending a fix, I would establish what changed, whether the data is trustworthy, and which part of the process is responsible.

01
Define the question.

Compare similar case types and periods. Separate time waiting on evidence from time spent on active review.

02
Validate the records.

Check duplicate cases, missing timestamps, reopened work, and inconsistent status definitions before calculating cycle time.

03
Locate the difference.

Break the process into stages. Compare case mix and waiting reasons so a change in complexity is not mistaken for a change in performance.

04
Test a narrow improvement.

If evidence supports a handoff problem, trial a clearer requirement checklist. Watch rework and unresolved cases alongside speed.

05
Explain the limits.

State which observations support the finding, what remains uncertain, and what additional evidence could change the recommendation.

This is a proposed method, not a completed analysis. No dataset, statistical finding, or performance improvement is claimed.
Sample 03 / Practical teaching
Synthetic learning exercise

Missing is not
the same as conflicting.

Missing: a required item is absent. The next step is to identify and obtain it.

Conflicting: available sources disagree. The next step is to document the discrepancy and seek an authorized resolution.

Try it: two documents show different employment dates.

What is the most useful next step?

This exercise illustrates a teaching method. It is not company policy or a substitute for regulated training.